Training and documentation

We realise documentation accompanying the projects and relative training of internal staff at the client:

• Operator and maintenance manuals
• Training courses for personnel in charge of production and maintenance

Post-start assistance

In addition to the contractual services provided by the guarantee, Pr.Au.Co. sas offers its customers a series of after-sales services, including:

• Predictive and pro-active maintenance programmes
• Scheduled maintenance interventions
• Telephone support (troubleshooting and teleservice)
• On-site support
• Software/firmware update

Service maintenance and teleservice

The maintenance service is aimed at all types of interventions conducted by Pr.Au.Co. sas. It can be activated through the signing of multi-year contracts and set on customised formulas based on the specific needs of each order.